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Privacy Notice

This privacy notice explains how Resolve Insurance Claims handles personal information when people contact us about insurance claims, accident management, household claims, broker support, or related services.

Last updated: 29 April 2026

Who We Are

Resolve Insurance Claims is based in Belfast, Northern Ireland. For data protection purposes, Resolve Insurance Claims is responsible for the personal information it receives through this website and through direct enquiries.

You can contact us by phone on 07522 172425 or through the contact page.

Information We May Collect

If you contact us, we may collect information that you choose to provide, including:

  • your name and contact details
  • your phone number and email address
  • details about an insurance claim or enquiry
  • vehicle, household, policy, incident, or accident information
  • information needed to understand, progress, or refer a claim
  • messages sent by phone, website form, email, or WhatsApp

Claims enquiries can sometimes include sensitive information, such as health, injury, medical, financial, or household circumstances. Please only provide information that is relevant to your enquiry.

How We Use Information

We use personal information to:

  • respond to enquiries
  • understand the claim or support needed
  • provide insurance intermediary and claims management support
  • coordinate accident management or household claims support
  • communicate with insurers, brokers, advisers, and suppliers
  • refer a matter to an appropriate professional where requested or needed
  • keep records of communications and work carried out
  • meet legal, regulatory, insurance, or complaint-handling obligations

Lawful Basis

Depending on the enquiry or claim, we may rely on one or more lawful bases under UK data protection law, including:

  • Contract: where processing is needed to provide requested services or take steps before providing services.
  • Legitimate interests: where processing is needed to respond to enquiries, manage claims, keep business records, and operate the website.
  • Legal obligation: where information must be kept or used to comply with legal, regulatory, accounting, insurance, or complaint-handling duties.
  • Consent: where we ask for your agreement for a specific use, such as optional marketing or a particular referral.

If special category information is involved, such as health or injury information, we will only use it where UK data protection law allows, for example where it is needed for a legal claim, insurance purpose, explicit consent, or another applicable condition.

Who Information May Be Shared With

Where relevant to an enquiry or claim, information may be shared with:

  • insurers, brokers, advisers, or underwriters
  • repairers, recovery providers, replacement vehicle providers, or assessors
  • medical, rehabilitation, legal, or other specialist providers
  • case management, email, hosting, IT, and professional service providers
  • regulators, law enforcement, courts, or public authorities where required

We only share information where there is a practical, legal, or business reason to do so in connection with the enquiry, claim, or operation of our services.

How Long We Keep Information

We keep personal information only for as long as needed for the purpose it was collected, including responding to enquiries, managing claims, keeping business records, handling complaints, and meeting legal, insurance, tax, accounting, or regulatory requirements.

Website Cookies And Analytics

This website does not currently use analytics, advertising cookies, tracking pixels, or a tag manager. The site may generate standard hosting or security logs, such as IP address, browser, device, page, and request time, to keep the website secure and operating correctly.

If analytics, embedded third-party tools, or non-essential cookies are added in future, this notice should be updated and cookie consent requirements should be reviewed before those tools are enabled.

Your Rights

Under UK data protection law, you may have rights to request access to your personal information, ask for inaccurate information to be corrected, ask for information to be deleted or restricted, object to some uses of your information, request portability, and withdraw consent where consent is being relied on.

To make a request, contact us using the details above. We may need to verify your identity before responding.

Complaints

If you are concerned about how your personal information has been used, please contact us first so we can try to resolve the issue.

You can also complain to the Information Commissioner's Office, the UK data protection regulator, at ico.org.uk/make-a-complaint.